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National Assistance Routing

Start with five simple questions.

You do not have to know whether your situation is “malpractice.” Tell us what kind of problem you are facing and where the medical care occurred. This tool will point you toward the most appropriate next steps.

Where Do I Go for Help?General Contact

Before you begin

NMMAA is a national nonprofit advocacy organization—not a law firm, healthcare provider, or emergency service. This routing tool provides general education and referral direction only. It does not provide legal or medical advice, determine whether malpractice occurred, evaluate whether a claim is legally viable, or determine whether a statute of limitations or other deadline has expired.

NMMAA may use artificial-intelligence tools to help prepare informational materials. AI-assisted content may contain errors or omissions and must be independently reviewed and verified before it is used or submitted.

1. Need2. State3. Timing4. Urgency5. Attorney
1. What best describes the help you need today?
2. In what state did the medical care or incident occur?

Choose where the care occurred, not necessarily where you live.

3. About when did the incident occur?
4. Is there a current safety problem happening now?
5. Has an attorney already reviewed this matter?
NMMAA Public Assistance

We do not need your medical records to point you in the right direction.

NMMAA's public assistance process is intentionally limited. Do not email medical records, Social Security numbers, insurance identification numbers, financial information, or a full medical chart to NMMAA.

For a routing request, provide only:

Your name • email • state where the care occurred • general issue category • approximate incident date • whether there is a current safety concern.

Use the Resource Library and State Finder first whenever possible. If you still need direction, email nmmaa2019@gmail.com with the subject line ASSISTANCE ROUTING REQUEST. Do not attach medical records.

Send a Minimal Routing Request Browse Resource Library

Assistance protocol: General routing and resource referrals do not require a separate acknowledgment. If you later request NMMAA's help preparing a report, complaint, medical-records request, letter, chronology, or similar material, NMMAA will send its Assistance Protocol for your review and acknowledgment before that assistance begins. NMMAA does not provide legal or medical advice, emergency services, or legal representation. AI assistance may be used, and all resulting information must be independently reviewed and verified. If there is an immediate medical emergency, call 911 or seek appropriate emergency care.

Help NMMAA continue providing free assistance

NMMAA provides its public information, assistance routing, educational resources, and general nonlegal support free of charge. Donations are welcomed, but they are never required to receive these services. Your contribution helps NMMAA continue providing resources and assistance to patients and families affected by medical harm.

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